There’s a huge pull for automation of bot technology in the market

Ultimate.ai approaches AI as not a solution to customer service itself, but rather a tool for making agents smarter and freeing them up for more demanding tasks. In search of solutions to develop customer service for clients in Finland, the team ran into a serious obstacle — how to handle the relatively complicated Finnish language. There weren’t any technologies available that could’ve done the job, so the founders developed their entire deep learning stack in-house.

Since having to deal with the complicated Finnish language, ultimate.ai’s technology is fully language-agnostic, meaning a language can be added at native fluency in just a few hours. With this key capability, the company is already driving expansion across Europe, with a heavy focus on the Nordics, Germany, Austria, Switzerland and the UK.